FAQs

1. How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Once payment is confirmed, we’ll process your order.

2. Do you deliver outside [your country]?
Yes! We offer both domestic and international shipping. Delivery fees and times vary by location and will be shown at checkout.

3. How long does delivery take?

• Domestic: 1–2 business days in major cities, 2–3 business days upcountry.

• International: 7–21 business days, depending on destination and customs clearance.

4. How much is shipping?
Shipping fees are calculated at checkout based on your location. We also offer free delivery on orders above [insert amount].

5. Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking number or delivery confirmation via SMS/Email/WhatsApp.

6. What if I receive a wrong or damaged item?
Please contact us within 48 hours of delivery with your order details and a photo of the item. We’ll arrange a replacement at no extra cost.

7. Do you accept returns?
Yes, returns are accepted within 7 days of delivery (conditions apply). Products must be unused, in original packaging, and in the same condition you received them.

8. How do I request a refund?
Contact our support team with your order details. Refunds are processed within 3–7 business days after we receive and inspect the returned item.

9. What payment methods do you accept?
We accept [insert your payment methods: Mobile Money, Credit/Debit Cards, Bank Transfer, PayPal, etc.].

10. How do I contact customer support?
You can reach us anytime via WhatsApp or email: [+256784548954].